Help Center
Help Center Analytics
Track human views and AI retrieval metrics
Help Center analytics provide dual metrics: how humans find your content and how your AI uses it.
Two Metrics
Human Views
Page visits to your public Help Center:
- Unique visitors
- Page views per article
- Popular sections
- Traffic over time
AI Retrievals
How often the AI uses each article when answering chat questions:
- Retrieval count per article
- Which articles drive answers
- Gaps (questions not well answered)
Accessing Analytics
- Go to My Help Center
- Click Analytics in the sidebar or header
- Select date range
- View dashboard
Per-Article Stats
For each article you can see:
| Metric | Description |
|---|---|
| Views | Human page visits |
| Retrievals | Times AI used this in responses |
| Trend | Up or down vs previous period |
Section Performance
See which sections get the most traffic and retrieval. Use this to:
- Identify popular topics
- Find underused but important content
- Plan new articles
Date Filters
Filter by:
- Last 7 days
- Last 30 days
- Custom range
Compare periods to track improvement.
Best Practices
- Review monthly to spot trends
- High views + low retrievals may mean article isn't answering chat questions well
- High retrievals + low views may indicate chat handles it; consider linking from Help Center