Quality Center
Monitor content health, manage approvals, and detect contradictions
The Quality Center consolidates all content quality tools in one place. Access it at Train > Quality to monitor health issues, review pending approvals, and detect contradictory information.
Accessing Quality Center
- Navigate to Train in the sidebar
- Click Quality in the sub-navigation (or find the link in the Train page header)
Overview
The Quality Center page shows summary cards at the top:
- Issues - Content needing attention
- Pending Approvals - Items awaiting review (admin only)
- Contradictions - Conflicting information detected
- Last Scan - When contradiction detection last ran
Content Health
The Content Health section identifies potential issues with your knowledge base:
Issue Types
| Issue | Description | Impact |
|---|---|---|
| Stale Content | Not updated in a long time | May be outdated |
| Low Retrieval | Rarely used in responses | May not match queries |
| Short Content | Very brief documents | May lack detail |
| No Folder | Unorganized content | Harder to manage |
Addressing Issues
For each issue:
- Click on the affected content
- Review and update as needed
- Consider reorganizing or removing if not useful
Regular content health reviews improve AI response quality.
Approvals Queue
Admin and Owner only
When content requires approval before going live, it appears here:
Review Process
- View pending content in the queue
- Click to review the full content
- Approve to make it active
- Reject to decline (with optional feedback)
- Edit to modify before approving
Approval Settings
Configure who can approve content in Settings > Security:
- Require approval for new documents
- Require approval for FAQs
- Require approval for imported websites
Contradiction Detection
Contradictions occur when your knowledge base contains conflicting information. The AI scans for these automatically.
How It Works
- AI analyzes your content for statements that contradict each other
- Potential contradictions are flagged for review
- You decide which version is correct
- The incorrect content is updated or removed
Reviewing Contradictions
Each contradiction shows:
- Source A - First piece of content
- Source B - Conflicting content
- Conflict Summary - What's contradictory
To resolve:
- Review both sources
- Click Keep A or Keep B to mark the correct version
- Edit the incorrect content or mark it as draft
- Click Resolve to clear the contradiction
Running a Scan
To manually trigger contradiction detection:
- Click Run Scan in the Contradiction panel
- Wait for analysis to complete
- Review any new contradictions found
Usage Limits
Contradiction scanning uses AI processing. Check the usage indicator to see:
- Scans used this period
- Scans remaining
- Reset date
Best Practices
Regular Reviews
Schedule quality reviews:
- Weekly: Check for new issues and pending approvals
- Monthly: Run contradiction scans
- Quarterly: Deep content audit
Prioritize High-Impact Issues
Focus on issues affecting:
- Frequently retrieved content
- Customer-facing information
- Time-sensitive policies
Maintain Single Source of Truth
When resolving contradictions:
- Choose the authoritative source
- Update or remove duplicates
- Document where information lives
Use Folders for Organization
Well-organized content has fewer quality issues:
- Group related content together
- Apply consistent naming
- Regular folder reviews