Contradiction Detection
Find and resolve conflicting information in your knowledge base
Contradictions occur when your knowledge base contains conflicting statements. Goldilocks uses AI to detect these conflicts so you can resolve them and ensure consistent, accurate responses.
Accessing Contradictions
Contradictions are managed in the Quality Center:
- Navigate to Train in the sidebar
- Click Quality in the sub-navigation
- Scroll to the Contradiction Detection section
How Contradiction Detection Works
- AI analyzes your documents and FAQs
- Statements are compared for logical consistency
- Potential conflicts are flagged for review
- You review and resolve each contradiction
What Gets Detected
Examples of contradictions:
- "Returns accepted within 30 days" vs "Returns accepted within 14 days"
- "Free shipping on orders over $50" vs "Free shipping on orders over $100"
- "Available 24/7" vs "Support hours: 9am-5pm"
What Doesn't Get Detected
The AI may not catch:
- Subtle implications
- Context-dependent statements
- Information gaps (missing info isn't contradiction)
Reviewing Contradictions
Each detected contradiction shows:
Source Information
- Source A - First piece of content with conflicting statement
- Source B - Second piece of content with conflicting statement
- Document Links - Click to view full source documents
Conflict Summary
AI-generated explanation of what's contradictory and why it matters.
Resolution Options
- Keep A - Mark Source A as correct
- Keep B - Mark Source B as correct
- Edit - Modify either source to resolve the conflict
- Dismiss - Mark as not a real contradiction
Resolving Contradictions
Step 1: Review Both Sources
Click to view each source document. Understand the full context of each statement.
Step 2: Determine Truth
Decide which source is:
- More current
- More authoritative
- Actually correct
Step 3: Take Action
If one source is correct:
- Click Keep A or Keep B
- Edit the incorrect source to fix or remove the conflicting statement
- Or set the incorrect source to Draft status
If both need updating:
- Click Edit on each source
- Update both to be consistent
- Return and click Resolve
If it's not a real contradiction:
- Click Dismiss
- Optionally add a note explaining why
Step 4: Verify
After resolving:
- Check that both sources now agree
- Test with a search query
- Verify AI responses are consistent
Running Scans
Automatic Scans
Contradiction detection may run automatically based on your plan settings.
Manual Scans
To run a scan manually:
- Click Run Scan in the Contradiction panel
- Wait for analysis to complete (may take a few minutes)
- Review any new contradictions found
Scan Limits
Contradiction scanning uses AI processing credits:
- Check the usage indicator for remaining scans
- Limits reset based on your billing cycle
- Higher plans include more scans
Best Practices
Regular Scanning
Run contradiction scans:
- After bulk content imports
- Monthly for ongoing maintenance
- After major policy changes
Prevent Contradictions
Avoid contradictions by:
- Single source of truth for each topic
- Regular content audits
- Clear content ownership
- Update all related docs when policies change
Document Resolutions
Keep track of:
- Which source was authoritative
- Why the decision was made
- Who approved the resolution
Review Dismissed Items
Periodically review dismissed contradictions:
- Were they correctly dismissed?
- Have circumstances changed?
- Should they be re-evaluated?
Common Contradiction Types
Date/Time Conflicts
Different timeframes for same policy:
"30-day return window" vs "14-day return window"
Resolution: Find current policy and update outdated docs.
Price Conflicts
Different prices for same item/service:
"$9.99/month" vs "$12.99/month"
Resolution: Update to current pricing across all mentions.
Availability Conflicts
Different hours or availability:
"24/7 support" vs "Business hours only"
Resolution: Clarify what's actually available.
Process Conflicts
Different steps for same process:
"Email support@company.com" vs "Submit ticket through dashboard"
Resolution: Decide which is preferred and update accordingly.