Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing or using Goldilocks ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Goldilocks is an AI-powered conversation platform that uses your documentation to answer user questions. The Service includes:

  • AI chatbot widget for your website or application
  • Knowledge base management
  • Analytics and insights dashboard
  • Team collaboration features

3. Account Terms

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account
  • You must be at least 18 years old to use the Service
  • One person or legal entity may not maintain more than one free trial

4. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Upload malicious content or code
  • Attempt to gain unauthorized access to the Service
  • Interfere with or disrupt the Service
  • Use the Service to send spam or unsolicited messages

5. Payment Terms

  • Paid plans are billed monthly or annually in advance
  • Overages are billed at the end of each billing cycle
  • All fees are non-refundable except as required by law
  • You can upgrade, downgrade, or cancel at any time

6. Intellectual Property

  • You retain ownership of your content and data
  • We retain ownership of the Service and its underlying technology
  • You grant us a license to use your content to provide the Service

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We process your data in accordance with that policy.

8. Limitation of Liability

To the maximum extent permitted by law, Goldilocks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

9. Disclaimer of Warranties

The Service is provided "as is" without warranty of any kind. We do not guarantee that AI responses will be accurate, complete, or suitable for your needs.

10. Termination

We may terminate or suspend your account at any time for violation of these terms. You may cancel your account at any time. Upon termination, your data will be deleted within 30 days.

11. Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

12. Contact

For questions about these Terms, contact us at: legal@goldilocks.chat