All your AI conversations. One dashboard.
Manage knowledge, monitor conversations, track performance, and let AI handle the repetitive questions—all from a single, powerful interface.
Dashboard Preview
Conversations, Analytics, Daily Rundowns, Quality Center
Core Features
Everything you need to resolve most conversations instantly.
Grounded Answers
Accuracy
No hallucinations. Ever.
Goldilocks only answers from YOUR documentation and FAQs. If it's not in your knowledge base, it won't make something up. That's how we deliver industry-leading accuracy.
Daily Rundowns
Intelligence
AI insights while you sleep
Every morning, get a summary of yesterday's conversations plus actionable suggestions for improving your docs and product. Daily, weekly, or monthly—you choose.
AI Personas
Customization
Expert agents, ready to deploy
Pre-built personas for Support, Sales, and Training. Customize tone, escalation behavior, and responses without touching a single prompt.
Analytics
Insights
Know your exact ROI
Track resolution rates, escalation rates, and tickets deflected. See exactly how much you're saving with real-time analytics.
Quick Setup
Speed
Live in hours, not months
Upload docs, crawl your help center, customize your widget, and go live. No consultants, no complex configuration, no waiting.
Advanced Capabilities
Your AI gets smarter with every conversation.
Always On
Availability
24/7, no breaks, no burnout
Your AI never sleeps, takes breaks, or calls in sick. Every conversation gets the same quality response—whether it's 2pm or 2am, Monday or Christmas.
Workflow Automations
Automation
Connect to your entire stack
Trigger webhooks, update your CRM, create tickets, or send notifications. Workflows let your AI take real actions—not just answer questions.
Website Crawler
Import
Import your help center in minutes
Point our crawler at your existing documentation site and watch it automatically import, chunk, and index your content. Zendesk, Intercom, custom sites—we handle it all.
Quality Center
Quality
Catch issues before anyone does
Quality Center detects contradictions in your knowledge base, flags stale content, and suggests improvements—so your AI always has accurate information.
Smart Assists
AI-Powered
Smart Assists do the heavy lifting
From suggesting FAQ answers to verifying content completeness, Smart Assists use AI to help you build and maintain a world-class knowledge base.
Platform
Built different. Works better.
Hybrid RAG
Technology
Smarter search, better answers
Our hybrid RAG system combines vector similarity AND keyword matching. That means we find the right context even when people don't use the exact words in your docs.
Zapier, Make & More
Integrations
Works where you work
Connect with Zapier, Make, or custom webhooks. Embed the widget anywhere. Built for SaaS products, Shopify apps, and beyond.
Smart Escalation
Handoff
Humans when it matters
Seamless escalation to your team with full conversation context and AI-generated summaries. No one ever feels dropped.
Auto-Tagging
Signal Tags
Spot trends automatically
AI categorizes every conversation by topic. See what people are asking about, where your docs need work, and which issues are trending.
Integrations
Connect to 1000+ apps
Goldilocks integrates with your existing tools. Trigger workflows, sync data, and automate your operations.
Zapier
Connect 5000+ apps
Make
Advanced automations
Webhooks
Custom integrations
API
Full developer access
Security & Compliance
Enterprise-ready from day one
Your data security isn't an afterthought. Goldilocks is built with enterprise-grade security from the ground up.
SOC2 Type 1 Compliant
Independently audited security controls
Data Isolation
Your data is never mixed with other accounts
Encryption
All data encrypted in transit and at rest
No AI Training
We never train models on your data
GDPR Ready
Built for global privacy compliance
SOC2 Type 1
Certified Compliant
Our Story
Why we built Goldilocks
We run a Shopify app with thousands of merchants. Our support agent was burning out answering the same questions over and over.
We tried other AI chatbots—they hallucinated constantly. We tried outsourcing—they didn't understand our product. We tried hiring—months of training, then they'd leave.
So we built Goldilocks for ourselves. An AI agent that only answers from our actual documentation. No made-up answers. No hallucinations.
The result? Our L1 support tickets dropped to nearly zero. Overall support volume dropped dramatically.
Now we're sharing it with you.
— The Goldilocks Team