Everything you need to transform customer support

From knowledge management to workflow automations, Goldilocks gives you the complete toolkit to resolve most conversations instantly while keeping everyone happy.

Complete Feature Set

Built for teams who take support seriously

Knowledge Management

Build and maintain a world-class knowledge base that powers accurate AI responses.

Document Upload
Upload PDFs, Word docs, text files, and more. We extract and index the content automatically.
Website Crawler
Point us at your help center or documentation site. We'll crawl and import everything.
FAQ Management
Curate question-answer pairs for the most common queries. Approve, edit, or auto-generate from conversations.
Folders & Organization
Organize content into logical folders. Control visibility and access per persona.
Version History
Track changes to your documents over time. See what changed and when.
Bulk Import
Import multiple documents or URLs at once. Great for initial setup.

AI Capabilities

Advanced AI that learns from your content and improves with every conversation.

Hybrid RAG Search
Combines vector similarity with keyword matching for the most accurate context retrieval.
AI Personas
Pre-built personas for Support, Sales, and Training. Customize tone and behavior without touching prompts.
Custom Instructions
Add business-specific rules and guidelines that your AI follows in every conversation.
No Hallucinations
Goldilocks only answers from your documentation. If it doesn't know, it says so.
Source Citations
See exactly which documents powered each response. Full transparency.
24/7 Availability
Your AI never sleeps. Consistent quality responses any time of day or night.

Workflow Automations

Let your AI take real actions, not just answer questions.

Webhook Triggers
Send data to any URL when specific conditions are met during conversations.
Zapier Integration
Connect to 5000+ apps. Create tasks, update CRMs, send notifications.
Make (Integromat)
Build complex multi-step automations with conditional logic.
Smart Escalation
Automatically escalate to humans based on sentiment, topic, or priority level.
Auto-Tagging
Automatically categorize conversations with signal tags for analytics.
Intent Matching
Trigger workflows based on what users are trying to accomplish.

Analytics & Insights

Understand what's happening and measure your ROI.

Daily Rundowns
AI-generated summaries of conversations with actionable recommendations. Daily, weekly, or monthly.
Signal Tags
See trending topics, common pain points, and documentation gaps.
Resolution Tracking
Track which conversations were resolved by AI vs. escalated to humans.
ROI Dashboard
See tickets deflected, time saved, and cost reduction in real-time.
Conversation History
Full searchable history of all conversations with filters and exports.
Performance Metrics
Monitor response accuracy, satisfaction scores, and persona performance.

Quality Center

Keep your knowledge base accurate and up-to-date.

Contradiction Detection
AI scans your content for conflicting information and flags it for review.
Content Health Scores
See which documents are stale, low-usage, or need improvement.
Approval Workflows
Require admin approval before new content goes live.
Content Verification
AI reviews content completeness and suggests missing information.
Retrieval Analytics
See which content is being used and which is being ignored.
Smart Suggestions
AI suggests new FAQs based on actual conversations.

Widget & Customization

A beautiful, customizable chat widget that fits your brand.

Brand Customization
Match your brand colors, logo, and fonts. Light, dark, or auto theme.
Position & Style
Choose placement, animation style, and button design.
Custom CSS
Full CSS override capability for pixel-perfect customization.
Home & Help Tabs
Configure welcome messages, quick links, and contact forms.
Opening Prompts
Suggest common questions to help users get started.
Multi-Persona
Different personas can have different widget appearances.

Developer Tools

Everything developers need to integrate and extend Goldilocks.

REST API
Full API access for custom integrations and automations.
Webhook Events
Subscribe to events like new conversations, escalations, and completions.
Contact Tracking
Pass user IDs and metadata for personalized experiences.
Context Schemas
Define what user data should be available to your AI.
Widget SDK
Programmatically control the widget with JavaScript.
HMAC Verification
Secure user identification with cryptographic signatures.

Security & Compliance

Enterprise-grade security you can trust with your data.

SOC2 Type 1
Independently audited security controls and processes.
Data Isolation
Complete tenant isolation. Your data is never mixed with others.
Encryption
All data encrypted in transit (TLS) and at rest (AES-256).
No AI Training
We never train AI models on your data or conversations.
Role-Based Access
Control who can access what with granular permissions.
Audit Logs
Track all changes and access for compliance requirements.

Ready to see it in action?

Start your free 30-day trial. No credit card required. Full access to every feature.