Everything you need to transform customer support
From knowledge management to workflow automations, Goldilocks gives you the complete toolkit to resolve most conversations instantly while keeping everyone happy.
Complete Feature Set
Built for teams who take support seriously
Knowledge Management
Build and maintain a world-class knowledge base that powers accurate AI responses.
- Document Upload
- Upload PDFs, Word docs, text files, and more. We extract and index the content automatically.
- Website Crawler
- Point us at your help center or documentation site. We'll crawl and import everything.
- FAQ Management
- Curate question-answer pairs for the most common queries. Approve, edit, or auto-generate from conversations.
- Folders & Organization
- Organize content into logical folders. Control visibility and access per persona.
- Version History
- Track changes to your documents over time. See what changed and when.
- Bulk Import
- Import multiple documents or URLs at once. Great for initial setup.
AI Capabilities
Advanced AI that learns from your content and improves with every conversation.
- Hybrid RAG Search
- Combines vector similarity with keyword matching for the most accurate context retrieval.
- AI Personas
- Pre-built personas for Support, Sales, and Training. Customize tone and behavior without touching prompts.
- Custom Instructions
- Add business-specific rules and guidelines that your AI follows in every conversation.
- No Hallucinations
- Goldilocks only answers from your documentation. If it doesn't know, it says so.
- Source Citations
- See exactly which documents powered each response. Full transparency.
- 24/7 Availability
- Your AI never sleeps. Consistent quality responses any time of day or night.
Workflow Automations
Let your AI take real actions, not just answer questions.
- Webhook Triggers
- Send data to any URL when specific conditions are met during conversations.
- Zapier Integration
- Connect to 5000+ apps. Create tasks, update CRMs, send notifications.
- Make (Integromat)
- Build complex multi-step automations with conditional logic.
- Smart Escalation
- Automatically escalate to humans based on sentiment, topic, or priority level.
- Auto-Tagging
- Automatically categorize conversations with signal tags for analytics.
- Intent Matching
- Trigger workflows based on what users are trying to accomplish.
Analytics & Insights
Understand what's happening and measure your ROI.
- Daily Rundowns
- AI-generated summaries of conversations with actionable recommendations. Daily, weekly, or monthly.
- Signal Tags
- See trending topics, common pain points, and documentation gaps.
- Resolution Tracking
- Track which conversations were resolved by AI vs. escalated to humans.
- ROI Dashboard
- See tickets deflected, time saved, and cost reduction in real-time.
- Conversation History
- Full searchable history of all conversations with filters and exports.
- Performance Metrics
- Monitor response accuracy, satisfaction scores, and persona performance.
Quality Center
Keep your knowledge base accurate and up-to-date.
- Contradiction Detection
- AI scans your content for conflicting information and flags it for review.
- Content Health Scores
- See which documents are stale, low-usage, or need improvement.
- Approval Workflows
- Require admin approval before new content goes live.
- Content Verification
- AI reviews content completeness and suggests missing information.
- Retrieval Analytics
- See which content is being used and which is being ignored.
- Smart Suggestions
- AI suggests new FAQs based on actual conversations.
Widget & Customization
A beautiful, customizable chat widget that fits your brand.
- Brand Customization
- Match your brand colors, logo, and fonts. Light, dark, or auto theme.
- Position & Style
- Choose placement, animation style, and button design.
- Custom CSS
- Full CSS override capability for pixel-perfect customization.
- Home & Help Tabs
- Configure welcome messages, quick links, and contact forms.
- Opening Prompts
- Suggest common questions to help users get started.
- Multi-Persona
- Different personas can have different widget appearances.
Developer Tools
Everything developers need to integrate and extend Goldilocks.
- REST API
- Full API access for custom integrations and automations.
- Webhook Events
- Subscribe to events like new conversations, escalations, and completions.
- Contact Tracking
- Pass user IDs and metadata for personalized experiences.
- Context Schemas
- Define what user data should be available to your AI.
- Widget SDK
- Programmatically control the widget with JavaScript.
- HMAC Verification
- Secure user identification with cryptographic signatures.
Security & Compliance
Enterprise-grade security you can trust with your data.
- SOC2 Type 1
- Independently audited security controls and processes.
- Data Isolation
- Complete tenant isolation. Your data is never mixed with others.
- Encryption
- All data encrypted in transit (TLS) and at rest (AES-256).
- No AI Training
- We never train AI models on your data or conversations.
- Role-Based Access
- Control who can access what with granular permissions.
- Audit Logs
- Track all changes and access for compliance requirements.
Ready to see it in action?
Start your free 30-day trial. No credit card required. Full access to every feature.