Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Account Information

• Name and email address
• Company name
• Payment information (processed securely by Stripe)

Usage Information

• Conversations between your users and Goldilocks
• Knowledge base content you upload
• Analytics and usage data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Generate AI-powered support responses from your knowledge base

3. Data Security

We implement appropriate security measures to protect your data:

• All data is encrypted in transit (TLS/SSL) and at rest
• Tenant data is isolated - your data is never mixed with other accounts
• We do not train AI models on your data
• Regular security audits and updates

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our services (e.g., hosting, payment processing)
• OpenAI for processing AI responses (your data is not used for training)
• Law enforcement when required by law

5. Data Retention

We retain your data for as long as your account is active. You can request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of certain processing

7. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@goldilocks.chat