Copyright Policy

1. Overview

Goldilocks respects the intellectual property rights of others. Our customers upload content (documents, FAQs, knowledge base articles) to the Service. If you believe that content hosted on or transmitted through Goldilocks infringes your copyright or other intellectual property rights, please follow the process below.

2. Filing a Copyright Infringement Notice

To report copyright infringement, send a written notice to our designated agent. Your notice must include:

• Your physical or electronic signature
• Identification of the copyrighted work you believe has been infringed
• Identification of the material you claim is infringing, with enough detail (e.g. URL, description) for us to locate it
• Your contact information (address, telephone number, email)
• A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner

Send notices to: legal@goldilocks.chat with the subject line "Copyright Infringement Notice".

For jurisdictions that recognise the DMCA (United States), we will process valid notices in accordance with applicable law. For other jurisdictions (including Australia), we will respond to valid infringement claims in accordance with local law.

3. Counter-Notification

If you believe that content you submitted was removed or disabled as a result of a mistaken or misidentified infringement claim, you may send a counter-notification. It must include:

• Your physical or electronic signature
• Identification of the material that was removed or disabled and the location where it appeared before removal
• A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification
• Your name, address, telephone number, and consent to the jurisdiction of the courts in Victoria, Australia (or, for US-based claims, the federal court in your district)

Send counter-notifications to legal@goldilocks.chat.

4. Repeat Infringers

We may terminate the accounts of users who are determined to be repeat infringers. We reserve the right to remove content and suspend or terminate accounts without prior notice when we reasonably believe content infringes third-party rights.

5. Misrepresentations

Knowingly materially misrepresenting that material is infringing, or that material was removed by mistake, may expose you to liability. We may seek damages and legal fees from anyone who submits a frivolous or bad-faith notice.

6. Contact

For copyright and intellectual property enquiries: legal@goldilocks.chat