AI support built for Shopify App Partners
Your merchants ask the same questions over and over. "How do I install the theme extension?" "Why isn't it showing in my store?" "Can I customize the widget?" Goldilocks handles them all—accurately.
Who It's For
This persona is perfect for:
- ✓Shopify App developers supporting merchants
- ✓Teams drowning in "how do I configure X" tickets
- ✓Apps with complex setup or customization options
- ✓Anyone tired of answering the same onboarding questions
Common Questions
What it handles:
- •App installation and setup
- •Theme extension configuration
- •Feature activation and customization
- •Troubleshooting common issues
- •Account and billing questions
How It Works
Up and running in hours
Upload your app documentation
Help articles, FAQs, setup guides—or let our crawler import your existing docs site.
Configure the persona
Set the tone, escalation threshold, brand voice, and custom instructions.
Embed the widget
Add a single script tag to your app. Works in Shopify Admin embedded apps or standalone dashboards.
Connect your workflows
Set up Zapier, webhooks, or Make to update your CRM, create tickets, or notify your team.
Features
What makes it special
Shopify-Aware Context
Understands Shopify-specific concepts like theme app extensions, checkout extensibility, and more.
24/7 Availability
Your AI never sleeps. Merchants get consistent, quality responses any time of day or night.
Smart Escalation
Knows when to hand off to your human support team, with full context and conversation history.
Workflow Automations
Trigger webhooks when merchants need billing help, create tickets for complex issues, or notify your team of VIP merchants.
See It In Action
Sample conversation
User
Hi, I installed your app but I can't see the widget on my storefront
Goldilocks
Hi! Let me help you get that sorted. The widget requires the theme app extension to be enabled. Here's how to check: 1. Go to your Shopify Admin → Online Store → Themes 2. Click "Customize" on your current theme 3. Look for "App embeds" in the left sidebar 4. Make sure [Your App Name] is toggled ON If you've done that and it's still not showing, it might be a theme compatibility issue. Can you tell me which theme you're using?
Integrations
Connect to your existing tools
Every persona can trigger workflows that connect to your stack—update CRMs, create tickets, send notifications, and more.
Zapier
5,000+ apps
Make
Complex workflows
Webhooks
Custom endpoints
API
Full control
Ready to handle most of your merchant support conversations automatically?
Start your free 30-day trial. No credit card required. Full access to all features.