AI support that actually understands your product
Your users have questions. Your docs have answers. Goldilocks connects them—accurately, instantly, 24/7.
Who It's For
This persona is perfect for:
- ✓SaaS companies with self-service support models
- ✓Teams whose L1 tickets are mostly "how do I" questions
- ✓Products with good documentation that nobody reads
- ✓Anyone who wants to scale support without scaling headcount
Common Questions
What it handles:
- •Feature explanations and how-tos
- •Account and billing questions
- •Troubleshooting common issues
- •Integration and setup help
- •Best practices and recommendations
How It Works
Up and running in hours
Connect your knowledge base
Help docs, FAQs, product guides, API documentation—upload files or crawl your docs site.
Tune the persona
Choose your tone, response length, escalation behavior, and custom instructions.
Deploy anywhere
Embed the widget in your app, marketing site, or help center. One script, instant deployment.
Automate everything
Connect to Zendesk, Intercom, Slack, or your CRM. Create tickets, notify teams, sync data.
Features
What makes it special
Deep Product Understanding
Goldilocks doesn't just pattern-match keywords. It understands your product's concepts and can explain them clearly.
24/7 Availability
Your AI never sleeps. Users get consistent, quality responses any time of day or night.
No Hallucinations
If it's not in your docs, Goldilocks won't make it up. Accuracy builds trust.
Workflow Automations
Create Zendesk tickets, update HubSpot, send Slack notifications, or trigger custom webhooks—all based on conversation events.
See It In Action
Sample conversation
User
How do I export my data to CSV?
Goldilocks
You can export your data from the Reports section. Here's how: 1. Go to **Reports** in the main navigation 2. Select the report you want to export 3. Click the **Export** button in the top right 4. Choose "CSV" as the format 5. The file will download to your computer Note: Exports are limited to 10,000 rows at a time. For larger datasets, you can use our API or contact support for a full database export. Is there a specific report you're trying to export?
Integrations
Connect to your existing tools
Every persona can trigger workflows that connect to your stack—update CRMs, create tickets, send notifications, and more.
Zapier
5,000+ apps
Make
Complex workflows
Webhooks
Custom endpoints
API
Full control
Give your users instant answers, 24/7.
Start your free 30-day trial. No credit card required. Full access to all features.